PRACTICE MANAGER – EMEA
Who are you?
A customer-centric individual to lead consultants and project managers in the implementation and support of S&A customers and primary partner, UKG.
You have relevant experience in Workforce Management software and/or industry. The ideal candidate has experience managing a team and is a self-starter with pan-European work experience.
Who are we?
Simms & Associates was founded in Europe and is well-established there as a sales and implementation partner of UKG. Furthermore, we have a growing presence in North America and Australia to support our aim of building a strong global presence to serve our international clients.
We are a remote-first organisation, and most of our internal and external work is done remotely. In due course, there may be increased demand for some travel.
More about the role
The practice manager is responsible for the performance and well-being of the EMEA Professional Services team. In that role you ensure there is a good balance between the needs of S&A and the individual contributors.
The consultants are based across EMEA in different timezones and have varying degrees of experience. Employee satisfaction and development are key drivers for our long-term success, and a successful practice manager works for the team.
As the practice manager, you may serve as the executive sponsor for key accounts and as the escalation point for customer executives.
Internally you collaborate with other leaders to help design and execute UKG strategy within Global Delivery Services.
Job Responsibilities
- Owns the overall customer experience through implementation for each customer in their portfolio
- Provides strategic direction and leadership to their team and other individual contributors in their reporting structure
- Serves as the point of escalation as needed. Responsible for negotiating and resolving escalated issues that arise during the implementation.
- Serves as the Executive Sponsor on high-profile projects as needed. Builds relationships and engages with C-Level and VP Level customer executives to ensure project oversight and success.
- Accountable for meeting company financial metrics and performance targets across their teams and areas of responsibility.
- Identifies opportunities to improve processes or results and provides the leadership to create and deliver on new strategic initiatives.
- Responsible for the success of their portfolio by working with their team, other S&A managers and S&A partners.
- Responsible for recruitment, development, and performance management of their team
- Partners with S&A’s Sales team to assist with the estimation of projects, the definition of statements of work and generally closing new business
Qualifications
It is important the candidate has/is
- 8+ years in a professional services role, ideally having experience working with UKG (Legacy Kronos)
- Broad knowledge of labour management, HCM, scheduling, leave management, or similar domain products/systems strongly preferred
- Strong leadership presence with excellent communication, customer service, and consulting skills
- Well versed in software implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc
- A proven record of developing good working relationships with staff in Services and Sales organizations
- Organized, responsive, and results-driven with the ability to think strategically and be a change agent
- Fluent English – spoken and written
- General business acumen
- Willing to spend up to 25% travelling
And it would be preferential if the candidate has/is
- An experienced people leader familiar with recruiting and developing team members
- Previous experience with client presentations, developing SOW’s, responding to RFP’s, estimating projects, and negotiating contracts
- Success managing a portfolio of complex HCM implementations
- Experienced in consultative selling and negotiating techniques
- Skilled at building and managing relationships with customer executive leadership
- Presentation skills to effectively articulate the services value proposition as part of the overall business solution
- Bachelor’s degree or equivalent experience
- Pan-European (international) working experience
- Multi-lingual is a plus, especially in Spanish
