Your WFM solution, both processes and assets, are there to serve you. Once it is fully deployed and operational, it needs to be kept up to date in order to ensure your organisation yields the return on its investment. Our dedicated team of technical and business professionals can act as an extension of your team, at whatever level you need, to ensure that your solution continues to do what you want it to.
Engaging one of our Managed Services & Extended Support packages essentially gives you access to WFM experts as and when you need them. Our packages are designed based on your needs and include services such as:
Monitoring WFM Asset use and health. Recommending / Implementing corrective action.
Reporting KPI, trends and Business Intelligence, relevant to your business and based on your WFM Solution.
Continually Improve the design, configuration and use of our WFM Assets as your business and its WFM processes and policies change.
Proactive Support ensuring users of your WFM Assets are engaged and kept up to date through training and one-on-one assistance sessions on features and functionalities available to them in your WFM Solution.
Remote Support to all user groups of your WFM Assets in your organisation.
Maintain your WFM Assets and ensure your organisation always has the latest system, process and policy patches and upgrades in place to take full advantage of new capabilities/features.
Our Managed Service Models
All Managed Services, continuous, initial one-year commitment, then pay as you go by month
Sub-set of Managed Services, continuous, initial one-year commitment, then pay as you go by month
Contingency of hours per month for all Service Types, initial one-year commitment, then pay as you go by month
Service by case, continuous, pay as you go by month
Availability (24/7), Languages (UK, ES, NL, FR, DE), Response (Turnaround) Times, End-to-End, Upgrade, Cycles/Path, Service Toolset, Redundancies, …