STORE COMMUNICATIONS
Internal communication directly impacts not only employee engagement, but ultimately, your customer experience. We help retailers build solid communication models to connect directly with employees, resulting in a more knowledgeable, engaged, and productive workforce.
LABOUR STANDARDS DEVELOPMENT
There is a big difference between engineered labor standards and effective standards: only one will create a quality schedule for your stores. Finding the balance will allow you to understand exactly what is needed in your stores to optimize performance.
EMPLOYEE ENGAGEMENT
Creating the right conditions for your employees is key. By optimizing your systems, you can control costs while increasing productivity and customer satisfaction. We specialize in helping retailers drive employee engagement through a multi-phased approach – showing you how to take employee preferences and schedule fairness into account while still meeting business needs.
FORECASTING
At the core of every quality schedule is an accurate forecast. Without the right tools, your managers are relying on their experience and instinct, rather than real data. Our experienced retail forecasting experts will work with you to determine the best methods for forecasting your store volume and labor to better anticipate demand and support your bottom line.
OPTIMISED SCHEDULING
Creating a ‘perfect’ schedule falls on the fine line between art and science. Taking into account labour standards, employee preferences, forecasted hours, and scheduling rules can be a daunting task for even senior store managers. Our retail consultants will walk you through how to streamline your scheduling.
CHANGE MANAGEMENT
Change Management is never optional. Planning for change instead of reacting to change is the difference between a successful project and one that never gets off the ground.
CONTINUOUS IMPROVEMENT
As your organization evolves, your systems should too. Ensure your team is taking advantage of added features and functionality through frequent system health checks. Your processes change over time, as do the features and functionality available within your solutions. By consistently evaluating your systems and processes, you will ensure the highest ROI from your application.
TRAINING
When it comes to training, one size does not fit all workforces. Our team provides standard classroom and virtual training, customizing the material and delivery based on the learning style and needs of your workforce. We offer training in multiple languages, crafting engaging job aids and resources to ensure successful knowledge transfer.
Do you feel the gaps in your Workforce Management systems?
Simms and Associates developed a process called a Gap Analysis to help determine if your organization has full utilization and alignment from your UKG solution and associated processes.
A Gap Analysis evaluates your current WFM system to identify gaps or weaknesses and determine if it supports your overall business strategy and goals.
Interested in learning more? Download our Guide to a Gap Analysis.