Internal communication has a direct impact on not only employee engagement, but ultimately, your customer experience. We help retailers build a solid communication model to connect directly with their employees, resulting in a more knowledgeable, engaged and productive workforce!
LABOUR STANDARDS DEVELOPMENT
There is a difference between engineered labour standards, and effective standards that will create a quality schedule for your stores. Finding that balance will allow you to successfully understand exactly what is needed in your stores, as well as create a high-performance workforce.
Giving your employees the right conditions for them to be happy, productive and committed is something all Employers of Choice understand helps with controlling costs as well as increasing productivity, customer satisfaction and ultimately store revenue. We help retailers drive employee engagement via a multi-pronged approach and show you how to take employee preferences and schedule fairness into account while still meeting your business needs.
The base of a quality schedule is an accurate forecast. Without the right tools, your managers are relying on their experience and instinct, rather than being able to see exactly what and who they need, at what times, and for which jobs. Our experienced retail forecasting experts will work with you to determine the best methods for forecasting your store volume and labour to better anticipate demand and support your bottom line.
Creating a ‘perfect’ schedule can sometimes seem like a balance between art and science. Taking into account labour standards, employee preferences, forecasted hours, and scheduling rules can be a daunting task for even the best store managers. Our retail consultants will help you work through the different components and understand the best way to make complex schedules easier to work with and take the guesswork out of the equation.
How an organisation handles their change management should be considered during every phase of the project. Planning for change instead of reacting to it can mean the difference between a successful project, or one that never gets off the ground.
Anything you do well, is worth doing better over time. Your processes change over time, as do the features and functionality available within your solutions. By taking time to do a health check and evaluating whether there are newer or better ways to approach your solution, you can continue to get the most out of your investment. Our consulting team helps guide you through this process and offers insight from their ongoing experiences.
Our customer training program is designed to set your team up for success. We provide standard classroom and virtual training, as well as a Train the Trainer approach and are able to customise the material and delivery based on your particular needs. Engaging and informative, our training can be delivered in multiple languages.