A leading global pharmaceutical manufacturer had embraced modern technology by implementing UKG Dimensions, a powerful workforce management system, two years ago. However, the company suspected that the system was not being utilised to its full potential by its managers. In response to this concern, the company sought a “Concise yet Comprehensive” review of system usage and configuration to identify areas for improvement and provide refresher training for managers.
Pain Points
The global pharma manufacturer faced a critical challenge:
- Lack of Understanding: Managers frequently raised various questions that indicated a lack of understanding of how the system should be optimally used.
Achievements Through Process Review
A brief yet effective engagement with Simms & Associates led to several key achievements:
- Clarity on System Usage: Through just 8 interviews, Simms & Associates provided insights into how the system was and wasn’t being used as intended by the company.
- Identification of Duplicate Processes: The review highlighted the presence of duplicate processes and a lack of clarity surrounding roles and responsibilities.
- Configuration Alignment: Elements of the tool were identified that were not configured in line with company policy or manager responsibilities.
- Long-term Improvements: The review also pinpointed opportunities for long-term process and system improvements, aiming to streamline processes, save time, and reduce costs.
What Makes This Project Stand Out
This project stands out for its focused and diagnostic approach, delivering impactful results:
- Efficiency Gains: The short “diagnostic” approach swiftly shed light on issues and opportunities, providing recommendations for immediate action.
- Quick Fixes: Simms & Associates recommended quick fixes to address immediate concerns.
- Refresher Training: Managers were offered refresher training on system usage to improve their understanding and utilisation.
- Long-term Efficiency: The project went beyond immediate fixes, highlighting the path to long-term efficiency by aligning processes and system configuration with company objectives.
Result
By partnering with Simms & Associates, the global pharmaceutical manufacturer was able to harness the full potential of UKG Dimensions, enabling efficient processes, improved effectiveness, and heightened employee engagement. This case study exemplifies the value of a targeted review in optimising system usage and driving ongoing improvement in workforce management practices.
